Sports Retailer Support

What’s required to Provide Support for this Client

- Respond to “Where is my order” calls
- Assisting loyalty customers with points, discounts and more
- Troubleshoot order related issues
- Providing a quick and thorough understanding of customer priorities and identify key        i    improvement areas
- Assisting customers with product questions
- Placing new orders/volume orders
- Handling existing orders: returns/replacements

- Build and maintain strong working relationships through exceptional communication
- Demonstrate a working knowledge of a variety of sports and outdoor activities
- Fluent, both written and verbal, in English
- Demonstrate a proven ability to deal with challenging customers and situations

Providing excellent inbound customer service, some sales and tier-two escalations for the largest sporting goods retailer.

- Register for position
- Choose the sporting goods retailer
- Enroll in a certification course to learn how to service the client and operate the client’s systems
- Review the Computer and Equipment Requirements